At Label Kheia, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a refund or exchange within 14 days of receiving your item. Please read the following refund policy guidelines carefully:

1. Refunds:

   • To be eligible for a refund, the item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging with all tags attached.
   • Refunds will be issued to the original payment method used for the purchase.
   • Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
   • If your refund is approved, it will be processed within a certain number of days, depending on your payment method and financial institution.

2. Exchanges:

   • If you would like to exchange your item for a different size, color, or style, please contact us within 14 days of receiving your order to arrange the exchange.
   • The item for exchange must be unused, unworn, and in its original condition with all tags attached.
   • We will do our best to accommodate your exchange request based on product availability. If the requested item is not available, we will issue a refund instead.

3. Return Process:

   • To initiate a return or exchange, please contact our customer service team at info@labelkheia.com within 14 days of receiving your order. Please include your order number and reason for return or exchange in your email.
   • Once your return request is approved, we will provide you with instructions on how to return the item. Please note that you will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

4. Non-Refundable Items:

   • Certain items are not eligible for return or exchange, including but not limited to personalized/customized products, intimate apparel, and items marked as final sale.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

6. Cancellation Policy:

   • Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to accommodate your request before the order is dispatched.

7. Contact Us:

   • If you have any questions or concerns about our refund policy or need assistance with a return or exchange, please contact our customer service team at info@labelkheia.com.

By making a purchase from Label Kheia, you agree to abide by the terms and conditions of this refund policy. We appreciate your understanding and cooperation.